Terms & Conditions

Introduction


Welcome to TYPOGRAPHIA ONLINE STORE. The following Terms and Conditions guide the use of and commerce of our web store. These terms and conditions may be adjusted from time to time.

1 - General
You can shop our products through our web store. If you have any questions please contact our Customer Service for help at webshop@typographia.com. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the Police. Typographia.com reserves the right to cancel, hold on to, or further investigate an order if suspicion arises, even if delivery has been carried out. No other payment options in addition to those displayed at checkout is accepted. TYPOGRAPHIA holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes. All prices include Portuguese VAT (23%).

2 - Delivery
All shipments are sent by CTT S.A. The order will be sent to the address you enter at the checkout. Estimated delivery time is 5 to 30 working days depending on your location, if anything else is not announced. We have everything you can buy on the Webshop. If you change your mind about things you ordered contact our Customer Service immediately. You will still have to collect your package and return it back to us. Damaged goods should be reported at the pick-up point. If you notice the damage after receiving the package please contact our Customer Service. When returning items you are responsible for the goods. Our shipping costs:

- Spain & Portugal €3 EUR. Free shipping when you purchase €50 EUR and above!
- Rest of Europe €5 EUR. Free shipping when you purchase €50 EUR and above!
- Countries outside Europe €7 EUR. Free shipping when you purchase €65 EUR and above!

3 - Payment
You have the following options:

- Credit card (Mastercard/Visa)
- PayPal

When using credit card we will need to contact you by phone in order to charge directly. We don't keep credit card information.

Alternatively you can use our Paypal payment system in the checkout

4 - Return Policy
EUROPEAN law is applied, according to the right of complaints and returns. You have the right to return a product and get a full refund or exchange the product, within 30 days of receiving the goods. If you change your mind about a product, you have to contact our Customer Service within this time. We are unable to take back products that have been damaged or used. There are no refunds for Sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost. If the product has a defect, is damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the complaint to our Customer Service before returning the product, then return the product together with your receipt to this address:
Rua Augusta, 93, 1100-048 Lisbon
Portugal

5 - Security
According to European law TYPOGRAPHIA needs to have your approval before handling your personal information. Receiving your personal information helps us to offer you the best customer service and updates. We will not give or sell your personal information to third-parties without your consent.